1. Processing Time

• Orders are processed within 1–3 business days.
• Custom orders, resizing, or made-to-order pieces may require additional processing time. We will notify you of the expected timeline at checkout or via email.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

Within Sri Lanka

• Standard Delivery: 2–5 business days
• Express Delivery: 1–2 business days
• Same-day Delivery (Colombo 1–15): Available for selected items; charges apply

Delivery timelines may vary based on courier availability, weather conditions, or public holidays.

International Shipping

• Available to selected countries.
• Delivery time varies by destination (typically 7–14 business days).
• Customs duties, taxes, and import fees (if applicable) must be paid by the recipient.

3. Shipping Fees

• Shipping charges are calculated at checkout based on location and delivery method.
• Free shipping promotions (when available) will be clearly communicated on our Site.

4. Order Tracking

Once your order is dispatched, you will receive a Shipping Confirmation Email with:

• Tracking number
• Courier details
• Estimated delivery window

If you did not receive your tracking details, contact info@alankara.lk.

5. Delivery Requirements

Because our products are valuable, most shipments require:

• A signature upon delivery
• A valid NIC/passport/driver's license for verification (in Sri Lanka)

If the courier fails to deliver, they will attempt redelivery or contact you directly.

6. Packaging & Security

Every Alankara order is packed with:

• Tamper-proof packaging
• Protective jewelry boxes
• Secure, discreet outer packaging (no jewelry branding)

We do this to protect your privacy and reduce theft risk.

7. Order Issues

Contact us immediately if:

• Your package is delayed
• The tracking number isn't updating
• The packaging arrives tampered with
• You receive the wrong item

Email: info@alankara.lk
Phone: +94 112 675 630

Claims for missing or damaged packages must be made within 48 hours of receiving the item.

8. Pre-Orders, Backorders & Made-to-Order

If your product is

• Made to order,
• Being resized, or
• On backorder,

the expected delivery timeline will be shared before payment. These items cannot be shipped until production is complete.

9. Shipping Restrictions

We do not ship to:

• P.O. Boxes
• Freight forwarding companies
• Restricted countries due to customs or insurance limitations

10. International Duties & Taxes

• Import taxes, VAT, customs duties, and handling fees vary by country.
• These charges are not included in the product price or shipping cost.
• They must be paid by the recipient upon arrival.

11. Failed Deliveries / Return to Sender

If a package is returned to us because the address provided was incorrect, the courier could not reach you, or delivery was refused, the customer will be responsible for re-shipping fees.

12. Contact Us

For shipping-related questions:

Mail : info@alankara.lk

Tel : 011 2 675 630