Your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices you have when engaging with Alankara Jewellery online or offline.

"Site" refers to our website, mobile applications, and any other digital platforms we operate. "Services" includes our customer service channels, online shopping, marketing communications, and in-store interactions. "Personal information" refers to any data that identifies or can identify you.

By using our Site or Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide

This includes information you submit through our Site, by phone, by email, in-store, or through social media:

• Name, email, phone number
• Billing and shipping addresses
• Purchase history and product preferences
• Dates such as birthdays or anniversaries (optional)
• Information related to promotions, contests, referrals, or gift orders
• Payment details (processed securely by third-party providers)

1.2 Information Collected Automatically

When you interact with our Site, we may collect:

• IP address, browser type, device type
• Access times, referring pages, and navigation behavior
• Mobile device details and general location (when using our apps)

1.3 Cookies & Similar Technologies

We use cookies and related technologies for:

• Essential operations: enabling secure login, cart functionality, etc.
• Functionality: remembering your preferences and improving your experience.
• Analytics: understanding how visitors use our Site.
• Advertising: providing tailored promotions and measuring campaign performance.
• Social sharing: allowing interaction with social media platforms.

You may disable cookies via your browser, but certain features may not function properly.

2. How We Use Your Information

We use your personal information to:

• Process orders, payments, and deliveries
• Provide support, handle inquiries, and manage your account
• Prevent fraud and enhance security
• Improve our products, services, and website experience
• Tailor recommendations, promotions, and advertising
• Understand customer demographics and buying behaviors
• Administer contests, events, and loyalty programs
• Comply with legal obligations
• Consider applications for job opportunities

We may combine the information you provide with data from cookies, public sources, or trusted partners to improve your experience.

Feedback, testimonials, and comments submitted to us may be used to improve our services.

3. When We Share Your Information

We may share your personal information with:

3.1 Alankara Group Entities

Any affiliated companies or business units within Alankara Jewellery.

3.2 Service Providers

Trusted third-party partners who support:

• Payment processing
• Shipping and logistics
• Data storage and hosting
• Marketing, advertising, analytics
• Customer service and communication
• Repairs and after-sales services

These partners are bound by confidentiality obligations.

3.3 Event or Promotion Partners

If you participate in promotions or contests, your information may be shared with involved partners.

3.4 Legal, Security, and Compliance

We may disclose information:

• To meet legal or regulatory requirements
• To prevent fraud or security threats
• To enforce terms and conditions
• For lawful requests by authorities

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the business.

3.6 Aggregated Data

Non-identifiable, aggregated data may be used for analysis or shared with third parties.

4. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request corrections or deletion
• Restrict how we process your information
• Request data portability
• Withdraw consent (where processing is based on consent)
• Object to processing for direct marketing

To exercise these rights, contact us using the details below. If you are dissatisfied with our response, you may complain to your local supervisory authority.

5. How We Protect Your Information

We use physical, electronic, and administrative safeguards to secure your information. Access is limited to authorized employees who are bound by confidentiality obligations.

However, no method of data transmission over the internet is fully secure. Avoid sending confidential or sensitive information through unprotected channels.

6. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. Continued use of our Site or Services constitutes acceptance of the revised policy.

Effective Date: January 2025

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Mail :info@alankara.lk

Tel : 011 2 675 630

Tel : No.66, Kynsey Rd, Colombo 7, Sri Lanka, 00700