FAQs

 

WHERE IS MY ORDER?

You can track your order by logging into My Account or referring to your order dispatch email. Tracking details are available from the moment your order is dispatched from us to signed receipt at final destination.

 


 

WHAT IS THE RETURNS AND REFUND POLICY?

We hope that you will be delighted with your order. However, if within 7 days of purchase, we will be happy to offer you an exchange or you will be issued with a credit note valid up to 30 days from the date of issue, but NO CASH REFUNDS . Please note that goods should be returned in perfect saleable condition, and in their original, undamaged packaging along with your original receipt.

Please refer to Returns and Exchanges for more details

 


 

WHICH PAYMENT OPTIONS DO YOU ACCEPT?

We accept the following cards in payment for purchases made online: Mastercard and Visa.

 


 

WHEN WILL THE PAYMENT BE TAKEN?

Payment will be taken from your credit or debit card as soon as you have placed your order.

 


 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

We will treat all your Personal Information as confidential (although we reserve the right to disclose it in the circumstances set out below). We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held strictly confidential. We use your information only for the following purposes:

  • Processing your orders, including dispatch, payment and returns;
  • To prevent or detect fraud or abuses of our website;
  • To enable third parties to carry out technical, logistical or other functions on our behalf;
  • For statistical or survey purposes to personalize and improve this website and its services to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

 


 

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

We generally process and prepare your order immediately. In this instance, you would have to return your order once you’ve received it, in accordance with our Returns Policy.